Original sales receipt must accompany returns.
You MUST contact us within 7 days if you intend to return ANY item back to our store.
We accept returns for exchange or refund within 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in new, unaltered, unused condition and in the original packaging.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us will be replaced or given store credit.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged or returned for store credit.
Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
The following items may not be returned or exchanged (ALL SALES FINAL)
- ALL SALES & CLEARANCE ITEMS
- ALL MEDICAL & PPE PRODUCTS
- ALL LIQUID/SAFETY SEALED PRODUCTS
- TATTOO MACHINES
- POWER SUPPLIES
If you would like to return or exchange an item that you ordered from us,
Tattoo Machine/Power Supply Warranties:
All warranties and repairs are handled directly through the manufacturer. Please visit the product manufacturer’s website for more information.